Navigating Academic Issues: Who to Ask at Nexford

Modified on Wed, 30 Apr at 6:06 PM

Navigating academic questions or issues is a normal part of learning. Knowing who to contact first can save you time and help you get the support you need quickly. This guide directs you to the appropriate Nexford contact for various academic situations.

Questions About Course Content, Lectures, or Specific Assignment Instructions

Who do I contact?	Course Instructor for that specific course
How can they help?	Clarifying concepts taught in the course Understanding assignment requirements Discussing course material
How do I contact them?	Canvas LMS Inbox or Course Chat

Tip: Always include your course name and number (e.g., FIN 101) and the specific assignment or topic you're asking about.

Understanding Assignment Feedback or Grades

Who do I contact?	Course Instructor for that specific course ( as the first point of contact)
How can they help?	Explaining the feedback providing Clarifying how a specific grade was calculated
How do I contact them?	Canvas LMS Inbox or Course Chat

Note: If you have concerns after speaking with your instructor, you have the option to appeal the grade. See the relevant policy in the University Catalog, and if you want to make an appeal submit the Academic Request form with the relevant information.

Technical Issues with Course Materials or Nexford Platforms

Who do I contact?	Nexford's IT Help Desk
How can they help?	Login problems Error messages Broken links in your course Issues accessing videos or required software Problems submitting assignments via Canvas
How do I contact them?	Report an Issue in this support hub

Tip: Provide as much detail as possible, including your course, the specific problem, error messages, your browser/operating system, and screenshots if possible.

General Academic Planning, Study Skills, Time Management, or Navigating Resources

Who do I contact?	Your Success Advisor
How can they help?	Creating or adjusting your study plan Developing effective study habits Managing your time Financing and using Nexford resources General academic guidance and support
How do I contact them?	Book a Session Email: success@nexford.edu

Questions About Academic Policies, Procedures, or Program Requirements

Who do I contact?	Your Success Advisor (as the first point of contact) They can often answer your question or direct you to the correct resource if needed.
How can they help?	Understanding policies on attendance, academic warnings, withdrawal, or plagiarism Understanding your program structure, course prerequisites, transfer credit options, and graduation requirements
How do I contact them?	Book a Session Email: success@nexford.edu Read more in the University Catalog

Issues with Registration, Transcripts, or Learner Records

Who do I contact?	Your Success Advisor or the Registrar
How can they help?	Problems adding or dropping courses Official transcript requests Verifying enrollment Updating your official contact information
How do I contact them?	Report an Issue on this Support Hub Email: registrar@nexford.edu Request a Transcript or Diploma with our document order form

Still Unsure Who to Contact?

If you're not sure where to direct your question after reviewing this guide, your Success Advisor is always a great place to start. They can help clarify the issue and guide you to the right resource.

Or, simply Submit Your Question on this support hub, and we will find the right resource

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