Navigating Academic Issues: Who to Ask at Nexford

Modified on Tue, 23 Jun at 4:29 PM

Navigating academic questions or issues is a normal part of learning. Knowing who to contact first can save you time and help you get the support you need quickly.

Questions About Course Content, Lectures, or Assignment Instructions

Who do I contact?	Your course instructor
How can they help?	Clarifying concepts covered in the course Understanding assignment requirements Discussing course material in more depth
How do I contact them?	Canvas LMS Inbox or Course Chat

Tip: Include your course name and number (e.g., FIN 101) and the specific assignment or topic in your message.

Understanding Assignment Feedback or Grades

Who do I contact?	Your course instructor (first point of contact)
How can they help?	Explaining the feedback provided on your work Clarifying how a specific grade was calculated
How do I contact them?	Canvas LMS Inbox or Course Chat

Note: If you have concerns after speaking with your instructor, you have the option to appeal the grade. See the relevant policy in the University Catalog, and if you want to make an appeal submit the Academic Request form with the relevant information.

Technical Issues with Course Materials or Nexford Platforms

Who do I contact?	Nexford's IT Help Desk
How can they help?	Login problems Error messages or broken links Issues accessing videos or required software Problems submitting assignments through Canvas
How do I contact them?	Report an Issue in this support hub

Tip: Provide as much detail as possible, including your course, the specific problem, error messages, your browser/operating system, and screenshots if possible.

Academic Planning, Study Skills, Time Management, or Nexford Resources

Who do I contact?	Your Success Advisors
How can they help?	Building or adjusting your study plan Developing effective study habits Managing your time across courses Navigating and making use of Nexford resources General academic guidance and support
How do I contact them?	Book a Session Email: success@nexford.edu

Academic Policies, Procedures, or Program Requirements

Who do I contact?	Your Success Advisors (as the first point of contact) They can answer most policy and program questions directly or connect you with the right resource if needed.
How can they help?	Explaining policies on participation, academic warnings, withdrawal, and academic integrity Clarifying your program structure, prerequisites, transfer credit options, and graduation requirements
How do I contact them?	Book a Session Email: success@nexford.edu University Catalog

Registration, Transcripts, or Learner Records

Who do I contact?	Your Success Advisors or the Registrar's Office
How can they help?	Adding or dropping courses Requesting an official transcript Verifying enrollment Updating your official contact information
How do I contact them?	Report an Issue on this Support Hub Email: registrar@nexford.edu Request a Transcript or Diploma with our document order form

Still Not Sure Who to Contact?

Your Success Advisor is always a good place to start. They can help you identify the right resource and make sure your question gets to the right place.

You can also Submit Your Question through this Support Hub, and our team will direct you accordingly.